Returns Policy

 

 

If you decide your original order is not for you for any reason, we will happily accept a return of any full priced item given the following conditions:

- A returns request has been made within 7 days of delivery.

- Your returned item has been sent within 3 days of return request approval by trackable post.

- Items must be unused, with all tags still attached and in its branded packaging.

- Items must be free from makeup and perfume (so please be cautious when trying your garments on).

 

Return postage charges are the responsibility of the sender, unless the garment is faulty in which case please email: enquiries@modeandaffaire.com

 

Items purchased during a Promotional Sale or Final Sale are not eligible for a return request.

 

 

How to Initiate a Return 

 

Please log into your customer account using the link here-

https://shopify.com/21293223/account

 

Once your return has been approved, you will be forwarded instructions on how and where to return your order.

 

For EXCHANGES please write in the notes section which item you would like to exchange for. Any items in stock will be sent within 7 days or receiving your return. For back ordered items, you will be contacted with the expected date of delivery.

 

Please allow 7 days for refunds to be processed once it's been received.

 

Mode & Affaire reserves the right to deny any returns that do not meet our returns policy, which is in keeping with Fair Trading Laws.